I hate 1and1 for many reasons.
I do not want to get into a long blog rant and detail every reason why I hate them, but all I want to do is recommend people NOT to use them.
Over the 10 years I have been buying and selling domains I have used 1and1 – I have just over 150 domains with them and over the years I have worked out that I have spent high ££££ with them.
As I have many domains in many contracts all I wanted to do was move all my domains into one contract. I did not want to change registrant or registrar just do some very basic internal transfers, so that my account became more structured and easier to manage as 1and1′s clunky user interface is very slow and looks like something from the early 1990′s.
They wanted to charge me 1 years register fee for each domain I wanted to move (internally) – it worked out to be over £500 for admin costs – WHAT A JOKE!
Anyway I complained, as everyone knows their customer service is shocking, using text copied from Wikipedia and while most their helpdesk are unable to read and understand emails they get. I ended getting the same response 3 – 4 times before geting annoyed and give up.
Why do I keep using them?
Well I like to keep all my domains together – but once I have saved my pennies this month, I plan to get my own Nominet Tag and have nothing more to do with 1and1.
I see I am not the only ones that agree:
I did get a tweet from their customer service Twitter account over 24 hours later, I responded – no response still………I still have no explanation as to why it costs over £500 for some administration and no apology for their poor service.