I hate 1and1 for many reasons. I do not want to get into a long blog rant and detail every reason why I hate them, but all I want to do is recommend people NOT to use them.
Over the 10 years I have been buying and selling domains I have used 1and1 – I have just over 150 domains with them and over the years I have worked out that I have spent high ££££ with them.
As I have many domains in many contracts all I wanted to do was move all my domains into one contract. I did not want to change registrant or registrar just do some very basic internal transfers, so that my account became more structured and easier to manage as 1and1′s clunky user interface is very slow and looks like something from the early 1990′s.
They wanted to charge me 1 years register fee for each domain I wanted to move (internally) – it worked out to be over £500 for admin costs – WHAT A JOKE!
Anyway I complained, as everyone knows their customer service is shocking, using text copied from Wikipedia and while most their helpdesk are unable to read and understand emails they get. I ended getting the same response 3 – 4 times before geting annoyed and give up.
Why do I keep using them?
Well I like to keep all my domains together – but once I have saved my pennies this month, I plan to get my own Nominet Tag and have nothing more to do with 1and1.
I see I am not the only ones that agree:
More retweets:
I did get a tweet from their customer service Twitter account over 24 hours later, I responded – no response still………I still have no explanation as to why it costs over £500 for some administration and no apology for their poor service.
Update: 16/02/11
UK domainer Gary Taylor also has issues with 1and1 – check out his 1and1 complaint: http://www.3ac.co.uk/1-and-1-internet-are-a-disgrace
1and1 AUTO RENEW auto 1and1 automatic renewal clause 1&1 auto renew!!!
1and1 have proved to be the worst web hosting company (in terms of CONSUMER RIGHTS AND CUSTOMER SERVICE) in the US and in the Europe (UK).
I signed up for 1 year’s subscription for a website and they AUTOMATICALLY RENEWED IT and posted an invoice 2 months after the renewal. I thought my subscription will end after 12 months but not in their eyes, basically they said I was a fool and wrong to think so. All they say to me by email or phone is READ THE TERMS AND CONDITIONS and if you don’t pay up we will get AFS Collection Agency to take you to court and damage your credit ratings..
I Seriously urge consumers to stay clear of this dodgy awful company 1and1, do not go with them if you want peace in your life or go to court for the first time in your life and have your credit ratings devastated..PLEASE PLEASE STAY CLEAR OTHERWISE YOU’LL SERIOUSLY REGRET IT.
cancelled my account and was then told I was a day late and had to pay for next year in advance, which had also doubled in price. Sneaky sleezy hopeless little company!
This is a absolute rubbish company i ever seen. I don’t know which …………person reviewed them good.
The do not have experience or technical staff, they keep you hanging on the phone for hours, don’t call you back. They include sitemap as option in there package but don’t know how to operate the system. They keep saying sorry we will not charge for the next month, guess what they do. I have 4 months on moved to another hosting company and after cancelling with them and receiving emailing saying “You have now started the online cancellation process for a 1&1 Internet package or feature within a package, contract number………………. today i found my account was passed on a collection company.
See my original complaint below to 1and 1:
The fact that you actually sale a service that is not function able or stable full of bugs its worrying. You should not able to sale this service, you have not met the merit of providing the good service, no doubt I will raise the this issue with trading and whether you can charge customers 3 months in advance even after declare they want cancel is laughable, i believe it is reasonable month notice since I complained agreed to cancel. It is also disturbing and breach to have 1 or more of your employee who is going through my company products. I will pass this email to trading consumers to look at this.
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So people out there 1and1 bad news.
You should try http://www.tsohost.co.uk/
I’ve only seen good reviews. I’ve signed up and had no problems at all so far and found it all very straightforward.
All the best,
Liam
If you want poor service and aggravation, try registering with 1&1 – otherwise, go elsewhere… wish I’d seen this before trying…!